FAQ
Frequently asked questions (FAQ)
Welcome to the Shoplina FAQ page. If you cannot find the answer you need here, please contact us via email or our Contact page.
Q1. What kind of products do you sell?
Shoplina is a multi-category online store serving the UK market. Our catalogue includes home and garden products, lighting, storage and organisation, kitchen accessories, fashion and clothing accessories, electronics accessories, gifts, toys, and more. We regularly update our range with new arrivals.
Q2. Where do you ship?
We ship exclusively within the United Kingdom. We do not currently offer international shipping.
Q3. How long will my order take to arrive?
Our estimated delivery timeline is as follows:
- Processing time: 1–2 business days (Monday to Friday)
- Shipping time: 8–12 business days (Monday to Friday)
- Total estimated delivery: 9–14 business days
Orders placed before 5:00 PM (London time) on a business day are processed that same day. Orders placed after 5:00 PM or on weekends and public holidays will be processed on the next business day.
Q4. How much does shipping cost?
We offer free shipping on all orders delivered within the United Kingdom. There are no hidden fees or minimum order requirements.
Q5. Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive an email with your tracking number. You can use this to monitor your shipment on our Track My Order page.
Q6. What should I do if I receive a damaged or incorrect item?
We are sorry to hear that. Please contact us within 30 days of receiving your order at support@shoplina.co.uk, include your order number and a photo of the issue, and we will arrange a replacement or full refund at no cost to you.
Q7. Can I modify or cancel my order after placing it?
You have a 24-hour window after placing your order to request a cancellation or modification. Please email us as soon as possible at support@shoplina.co.uk. After this window, orders may already be in processing and we may not be able to make changes.
Q8. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. See our full Refund & Return Policy for details.
Q9. Who pays for return shipping?
If the item is defective, damaged, or incorrect, we cover the return shipping cost. If you are returning an item due to a change of mind or incorrect purchase, the return shipping cost is the customer's responsibility. No restocking fee is charged.
Q10. When will I receive my refund?
Once we have received and inspected your return, we will process your refund to your original payment method. Please allow up to 7 business days for the funds to appear, depending on your bank or payment provider.
Q11. Do you accept exchanges?
Yes. To exchange an item, please return it following our returns process and place a new order for the replacement item. This is the fastest way to get the correct product.
Q12. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later). All transactions are processed in British Pounds (GBP).
Q13. Is it safe to pay on your website?
Yes. Our checkout is powered by Shopify Payments, which is Level 1 PCI DSS compliant. All payment data is protected by SSL encryption. We do not store or access your full card details.
Q14. How can I contact customer support?
You can reach us via email at support@shoplina.co.uk or through our Contact page. We respond within 24 business hours, Monday to Friday, 9:00 AM – 5:00 PM (GMT).
Contact information
Store name: Shoplina
Address: Memorial Hall, The, Smithfield St, Oswestry SY11 2EG, United Kingdom
Email: support@shoplina.co.uk
Phone: +447790385489
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)